Terms of Service

Last updated: February 23, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Lattia LLC ("Lattia," "we," "our," or "us") governing your access to and use of the lattia.org website and platform (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and that organization.

2. Description of Service

Lattia provides a software platform that enables nonprofit organizations to create and manage online storefronts and donation pages. The Service includes tools for accepting payments, managing products, tracking donations, and communicating with donors and customers.

The Service is provided on a subscription basis to nonprofit organizations ("Organization Users"). Individuals who make donations or purchases through Organization Users' pages are referred to as "End Users."

3. Eligibility

To use the Service as an Organization User, you must:

  • Be a registered nonprofit organization or have legitimate charitable purposes
  • Be at least 18 years of age
  • Have the legal capacity to enter into a binding agreement
  • Provide accurate and complete registration information
  • Comply with all applicable laws and regulations

We reserve the right to refuse service, terminate accounts, or cancel subscriptions at our sole discretion if we believe you do not meet these eligibility requirements or are violating these Terms.

4. Account Registration and Security

To access certain features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security and confidentiality of your login credentials
  • Immediately notify us of any unauthorized use of your account
  • Accept responsibility for all activities that occur under your account

You are solely responsible for safeguarding your password and for any activities or actions under your account, whether or not you have authorized such activities or actions.

5. Subscription and Payment Terms

Subscription Plans

Access to the Service requires a paid subscription. Subscription plans, features, and pricing are described on our website and may change from time to time. We will provide notice of material changes to subscription pricing.

Billing and Renewal

Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your selected plan). Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.

Payment Processing

All payments are processed through Stripe, our third-party payment processor. By providing payment information, you authorize us to charge your payment method for all fees associated with your subscription. You agree to Stripe's terms of service in connection with your use of their payment services.

Refunds

Subscription fees are generally non-refundable. However, we may, at our sole discretion, provide refunds or credits in certain circumstances. Contact us if you believe you are entitled to a refund.

Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation, your subscription will remain active until the end of the current billing period, after which your access to paid features will be terminated.

6. Payment Processing for Organizations (Stripe Connect)

Organization Users who accept payments through the Service must connect a Stripe account via Stripe Connect. By connecting your Stripe account, you agree to:

  • Stripe's Connected Account Agreement and Privacy Policy
  • Provide accurate banking and tax information to Stripe
  • Comply with all applicable payment card industry rules and regulations
  • Accept responsibility for chargebacks, refunds, and disputes related to your transactions

Lattia does not store or have access to your complete payment card information or your connected bank account details. All payment processing is handled directly by Stripe.

Lattia is not responsible for any errors, delays, or issues arising from Stripe's services, including but not limited to payment processing failures, fund holds, or account suspensions imposed by Stripe.

7. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party rights
  • Engage in fraudulent, deceptive, or misleading activities
  • Collect funds for purposes other than those stated to donors
  • Transmit malware, viruses, or other harmful code
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt the integrity or performance of the Service
  • Use the Service to process payments for illegal goods or services
  • Misrepresent your identity or organizational affiliation
  • Harvest or collect information about other users without consent
  • Use the Service in any manner that could damage, disable, or impair the Service

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this provision, including removing content, suspending or terminating accounts, and reporting to law enforcement authorities.

8. User Content and Data

Your Content

You retain ownership of all content you upload, submit, or display through the Service ("User Content"), including organization information, product listings, images, and page designs. By uploading User Content, you grant Lattia a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content solely for the purpose of providing the Service.

Responsibility for Content

You are solely responsible for your User Content and represent that you have all necessary rights to upload and use such content. You agree not to upload content that infringes on intellectual property rights, violates privacy rights, or is otherwise unlawful.

Donor and Customer Data

Organization Users are responsible for their collection and use of End User data (donor and customer information) in compliance with applicable privacy laws. You agree to maintain appropriate privacy policies and obtain any necessary consents from End Users.

9. Data Security

We implement commercially reasonable technical and organizational measures to protect data stored on our platform, including:

  • Encryption of data in transit using SSL/TLS protocols
  • Secure data storage on protected servers
  • Access controls limiting data access to authorized personnel
  • Regular security monitoring and updates

Payment Card Data

Lattia does not collect, store, process, or have access to any credit card or payment card information. When you make a payment, you are redirected to Stripe's secure hosted checkout page where all payment information is entered and processed. Lattia only receives confirmation of successful transactions and basic transaction identifiers—we never see or store card numbers, expiration dates, CVVs, or even the last four digits of your card.

No Guarantee of Security

While we strive to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot and do not guarantee the absolute security of your data. You acknowledge that you provide data at your own risk.

Security Incident Response

In the event of a security breach affecting your data, we will take reasonable steps to investigate, mitigate the impact, and notify affected users as required by applicable law. We will cooperate with law enforcement and regulatory authorities as appropriate.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LATTIA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
  • WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE
  • WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT
  • WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LATTIA LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
  • DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS
  • DAMAGES RESULTING FROM ANY SECURITY BREACH, DATA BREACH, OR UNAUTHORIZED DISCLOSURE OF DATA
  • DAMAGES RESULTING FROM INTERRUPTION OR CESSATION OF THE SERVICE
  • DAMAGES RESULTING FROM ANY THIRD-PARTY SERVICES, INCLUDING STRIPE

THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF LATTIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

IN NO EVENT SHALL LATTIA'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO LATTIA IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you. In such jurisdictions, Lattia's liability shall be limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Lattia LLC, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

  • Your use of and access to the Service
  • Your violation of these Terms
  • Your violation of any third-party rights, including intellectual property, privacy, or publicity rights
  • Your User Content
  • Any claim by an End User related to your use of the Service
  • Your violation of any applicable law or regulation

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

13. Intellectual Property

The Service, including its original content, features, functionality, design, and branding (excluding User Content), is and will remain the exclusive property of Lattia LLC and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse engineer or attempt to extract the source code of the software, unless applicable laws prohibit these restrictions or you have our written permission.

14. Third-Party Services

The Service may integrate with or contain links to third-party services, including Stripe for payment processing. These third-party services are governed by their own terms of service and privacy policies. We are not responsible for the content, policies, or practices of any third-party services.

Your use of third-party services is at your own risk. We make no warranties or representations regarding third-party services and shall not be liable for any damages arising from your use of such services.

15. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:

  • Breach of these Terms
  • Fraudulent, abusive, or illegal activity
  • Non-payment of fees
  • Extended periods of inactivity
  • Requests by law enforcement or government agencies

Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

You may terminate your account at any time by canceling your subscription and contacting us to request account deletion.

16. Modifications to Service and Terms

Modifications to Service

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page with a new "Last updated" date. For significant changes, we may also notify you by email.

Your continued use of the Service after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the Service.

17. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in El Paso County, Colorado. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

Informal Resolution

Before filing any legal claim, you agree to attempt to resolve the dispute informally by contacting us. We will attempt to resolve the dispute informally by contacting you via email. If a dispute is not resolved within thirty (30) days of submission, you or Lattia may bring a formal proceeding.

18. Waiver of Class Actions

YOU AND LATTIA AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in court rather than through arbitration, both you and Lattia waive any right to a jury trial.

19. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Lattia LLC regarding your use of the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

21. No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Lattia.

22. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Lattia LLC
Email: hello@lattia.org